What is the miscellaneous $30.00 charge on my first utility bill?
This is the Account Set-Up Fee and it is automatically charged to an account when the account changes names.
How can I sign up for Automatic Payment for the payment of my utility bill?
Complete the Automatic Payment Form and either fax it to 970-920-5086 with a photocopy of an account check, or deliver it to the Utility Billing Office on the first floor in City Hall with a voided bank check.
How do I change ownership information on an account?
Complete the Change of Ownership Form and either fax the form to 970-920-5086 or bring it to the Utility Billing office, located on the first floor in City Hall, along with a copy of the first page of the Contract to Buy and Sell Real Estate or Deed Warranty property transfer verification.
If you are a tenant, complete the Tenant Account Activation Form and bring it to the Utility Billing Office, located on the first floor in City Hall, along with the correct deposit amount.
What do I do after I have installed a new water meter, or if I think my water meter might not be working correctly?
Call the Utilities Program Manager, Keith Wester at 970-429-1995 and schedule a water meter inspection.
What is a Water Meter Inspection?
An inspection is done at no cost to the customer to insure the installation and equipment meets city ordinances. A meter technician inspects the meter, located inside your property, as well as your remote, located on the exterior of your property. If you would like a copy of the ordinances forwarded to you, please call 970-920-5030/5031.
Where do I pay for my Tap fees?
Tap fee payments are made at the Finance window, located on the first floor in City Hall, 130 South Galena Street, Aspen Colorado. All questions concerning tap fees should be directed to Steve Wilson